Muse independent test — Marriott International, “Olivia” (Phase 4)
- Company / site: Marriott International — https://careers.marriott.com (searched “Front Desk Agent”)
- Date / time: Friday, November 6, 2026, approx. 2:12–2:16 p.m. EST (America/Toronto), runtime-measured window 2:12–3:20 p.m.
- Assistant: Olivia
- Vendor attribution (exact): “Powered by Paradox” / “Powered by paradox.ai” in the widget footer — vendor CONFIRMED
- Role selected: Front Desk Agent — Aloft Oklahoma City Downtown, Req 4374105, Crescent Hotels, $16–18/hr (first listed posting)
- Job posting used: https://careers.marriott.com/jobs?keyword=Front%20Desk%20Agent (search URL; separate job URL not captured)
- Personal information entered: None demanded; none entered. No application submitted, no account created.
- Evidence type: Live browser session; transcript captured in summary form with verbatim fragments (marked as captured by the tester).
Transcript (as captured)
Olivia repeatedly replied “What area of opportunity are you most interested in?” to A0 and A. A and B were deflected with “Select a job to see its description…”. C and D repeated two generic hospitality messages. At E, Olivia pointed to “click on the Apply button” on a posting. At F, Olivia claimed: “I can answer any of your questions about our business, culture, team and more.” G was deflected.
Scores
A0 FAIL · A FAIL · B FAIL · C FAIL · D FAIL · E PARTIAL · F PARTIAL (claim only — see scorer’s note) · G FAIL — 0 PASS / 2 PARTIAL / 6 FAIL
Session findings (observed, not inferred)
- Personal information demanded: None.
- Role content delivered: None beyond deflections to the job description.
- Conventional form route: Apply button on a posting (named at E).
- Errors / blocks: None.
Scorer’s note (ledger normalization): the live tester scored this session’s F answer “PASS (claim only)”; under the investigation’s standing convention from Phase 1, a capability claim contradicted by the same session’s A0–D performance is scored PARTIAL. The CSV and tallies use PARTIAL; the tester’s original label is preserved in this note.